Renting with Us

If you are looking for a property to rent, here are a range of questions that you might ask – both general and specific. If it’s not what you were looking for, click one of the menu options below.

If you have a question that is not answered, just get in touch and we will come straight back to you. And if we feel your question would be of interest to a wider audience, we will include it here.

From 1st June 2019 in England and 1st September 2019 in Wales, legislation has been put in place limiting the fees that landlords can charge to tenants. 

The fees that can be charged and when they can be charged are set out in legislation and are followed by Letability. 

A copy of the Letability Fees Schedule for Tenants is available here if you live in Wales and here if you live in England.

If you are asked by a letting agent to pay fees that are not on this list, you should contact your nearest Citizens Advice.

The tenancy term can be from 6 months up to 7 years, but most landlords will only want to offer a maximum of 1 year – at least for new tenants. If you would like a longer term, we can always ask for you.

Any term greater than 3 years will need to be in the form of a Deed.

Yes you can.

If you would like to discuss this possibility and understand the differences between the two, please get in touch and we will be happy to advise.

No, you don’t need to register with us but if you do, it will allow us to proceed more speedily when you wish to view a property.

Also, if you register with Letability, we will be able to send you details of properties that might be suitable as soon as they become available.

And don’t forget, if you are interested in a property being offered by another letting agent but would prefer to rent through Letability, we might be able to persuade the landlord to move to Letability. (See the information in the FAQ below.)

If you see a property that you would like to view, get in touch with us here

If you have not already registered with us, we will take a few personal details and will also need you to answer the following questions to ensure that meet the criteria set for the property*:

1.  What is your monthly take-home pay and, if you intend to rent the property with another person, their take-home pay. We ask this question because we need to check that you can afford the rent (using the criteria set down by our credit reference agency). As a rule of thumb, you will generally need to earn two and a half times the rent that you will be paying each month.

2.  If you have any pets because some landlords will not accept pets.

3.  If you, or the person you will be renting with (if applicable), have any County Court Judgements (CCJ’s) or if you have entered into a Creditors Voluntary Arrangement (CVA). Certain landlords will not accept such applications but others will if a guarantor is provided.

Once we have gone through these formalities, we will arrange a viewing for a mutually convenient time – or if there is an ‘open house’ viewing, give you the date and time. We will also send you an email confirming the viewing and including relevant information about the property. Of course, you will also be able to ask additional questions and get clarification on any points while you are viewing the property.

If you are unable to make the viewing, please let us know in good time to avoid a wasted journey.   


*Please note; it is important that you answer all the questions we ask as honestly as possible. If you fail credit checks because you have withheld information or made a misstatement, the Law provides that we may be able to retain any holding deposit that you have paid. Furthermore, if you fail our credit checks for any of these reasons, we will not accept any further applications from you in the future.

On the day that you have arranged a viewing, we will contact you to confirm the viewing. If we are unable to contact you, we will not attend the property and you will have to make another appointment should you still wish to view.

If after confirming the appointment we are not able to make it, we will give you at least two hours notice and arrange another mutually convenient date. Similarly, if we are running late, we will contact you to let you know.

If after confirming the appointment you are not able to make it, you should give us at least two hours notice. Similarly, if you are running late, you should contact us to let us know.

Please note that if you fail to contact us and do not attend a viewing, we will not accept viewing requests from you in respect of this or any other property that Letability manages.

If you see a property you like being offered by another letting agent, but would prefer to rent through Letability, just get in touch with us. If the property in question is up to the standard that we require, we will contact the landlord directly and ask if Letability can manage the property.

Of course, we cannot make any guarantees that our offer will be accepted but we will do our best for you.

On the other hand, if the property is being offered by the landlord directly, then it may be more difficult to persuade them. However, with legislation becoming more and more onerous for landlords – and because Letability can offer them a cost-effective solution – they may well be happy to make the change. There is no harm in asking?

A word of advice. Even if you have just scanned the contents of this website, you will be aware that there are a great number of hoops that a landlord has to jump through to comply with recently introduced Laws. At Letability, as agents for the landlord, we make sure that all those matters are dealt with professionally and in accordance with the Law.

If you do deal directly with a landlord, for your own peace of mind you should ensure that the issues covered in the government publication ‘How to Rent are dealt with to your full satisfaction (click here for the Welsh version and here for the English version). After all, they are the Law! In addition, landlords in Wales (whether using a letting agent or not) are required to be registered with Rent Smart Wales. You can check whether they are here.   

The majority of Landlords would request a satisfactory credit check before offering you a tenancy. As part of that process, you will need to provide information* so that a proper check can be carried out. It would speed things up if you could put that information together before you view any properties.

A sample of the Tenant Questionnaire that you will need to fill in is available here. We will need to have received a completed copy of this before we can consider you for a tenancy and accept a holding deposit on your chosen property. 

*Information that may be required (not exhaustive)

Employer and Salary Details

Address details for the past six years

Details of your financial history

Previous Landlord details

Identity documents

‘Right to Rent’ and ‘Right to Reside’ documents.

Before we can offer you a tenancy, you must be accepted by the landlord and complete credit and affordability checks. 

If you marginally fail the credit and affordability checks, you may be asked to provide a Guarantor who will also need to undergo the same checks. 

If you are having difficulty in finding a Guarantor, you should contact your local Citizens Advise Bureau, or you can get help and advice on various schemes from Shelter.


Letability does not discriminate against current or prospective tenant based on their disability, sex, gender reassignment, pregnancy or maternity, race, religion or belief or sexual orientation.

Yes you can, but only under circumstance prescribed under the Law.

Such circumstance include not paying your rent, anti-social behaviour and not complying with the terms of your Tenancy Agreement.

Letability would always look to resolve matters amicably before resorting to eviction.

Advice for tenants on eviction matters is available from Citizens Advice

Before you install anything in the property or make any modifications, you should seek permission from Letability (who will, in turn, seek permission from the landlord). This matter is covered in your Tenancy Agreement and where permission is granted, it will always be on condition that you make good any alterations when your tenancy comes to an end. 

Still have questions?  Why not take a look at our other FAQs?