Links for Everyone

Information on Debit and Credit card surcharges – what can and cannot be charged.

Letability is registered with ARLA Propertymark and with The Property Ombudsman (TPO) and also Rent Smart Wales. Visit any of these sites for a wealth of useful information and guidance.

Why use an ARLA Propertymark Protected Agent – Wales Version or England Version

Letability complies with the TPO Code of Practice

Letability is a member of the ARLA Propertymark Client Money Protection Scheme.  A booklet that gives more detail is available here. You will find our current CPM Certificate here and the prescribed Accounting Rules here

ARLA Guide to Deposit Replacement Schemes – what are they and a comparison of providers. 

We are registered with the Information Commissioners Office (ICO) and you can find our current Registration Certificate here.

Our Complaints Procedure – just in case!

Client Money Protection – An ARLA Guide (Wales version or England version) that explains how your money is protected.

Why it’s worth 5 minutes of your time to ask to see your letting agents Client Money Protection Certificate – it shouldn’t be a problem. Here’s ours.

If you’re interested, some science behind the way we approach ‘How to be a Revolutionary’ – the Letability kind that is! 

Deposit Replacement appears to be a hot topic since the Tenant Fee Ban. The BBC issued an interesting article which shows that, for some letting agents at least, old habits die hard. At Letability, we offer a Deposit Replacement Scheme through Reposit and we try to ease the burden for our tenants by refunding most – if not all – of the referral fee that we receive.

A little bit of fun! What do you think are the least trusted – and most trusted – professions in the UK

On 7th October 2020, Wales Government introduced a new scheme to help Tenants who are in arrears due to Covid-19. Read the article in Letting Agent Today and take a look at our list of FAQs here. Information on how to apply can be found in Section 11 on Page 4.

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