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What Makes us Revolutionary?

At Letability, we’ve set out to be the best Letting Agency that we can – the sort that you’d be proud to take home to Mum.

But we wanted to go further – much further.

We wanted to do the things – those little extra touches – that you’d notice and make you proud to have chosen Letability as your letting agency.

So here are 6 Revolutionary Benefits you’ll only get when you partner with Letability. 

Some big, some small. But all designed to make our partnership just that little bit more rewarding.

Enjoy! 

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What Makes us Revolutionary?

At Letability, we’ve set out to be the best Letting Agency that we can – the sort that you’d be proud to take home to Mum.

But we wanted to go further – much further.

We wanted to do the things – those little extra touches – that you’d notice and make you proud to have chosen Letability as your letting agency.

So here are Six Revolutionary Benefits you’ll only get when you partner with Letability. 

Some big, some small. But all designed to make our partnership just that little bit more rewarding.

Enjoy! 

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1. Welcome Home

Moving home is fun. But there’s always so much to do isn’t there?

So much in fact that you don’t have time to hunt for the stop-cock or search for the boiler instructions so that you can get the heating on!

Well don’t worry. We’ve already thought of that. 

When you move into your new home, you’ll get a comprehensive ‘Welcome Home’ pack that includes all the information you’ll need to enjoy your home straight away!

Whether it’s the location of the stop-cock or instruction booklets for all the appliances, you’ll find it in the pack together with lots of other useful information.

And to top it off, we’ll include a couple of Letability mugs so that you can enjoy a coffee while reading it!

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2. Maintenance - A Different Approach

Our research tells us that maintenance issues are a real bugbear for tenants and usually, the biggest reason for complaints.

But it’s not so much the maintenance issue itself that’s the problem; it’s the ‘not being kept informed’ that causes the real frustration. It’s the ‘not knowing’! 

So here’s our promise to you…

When you report a maintenance issue, we’ll always try to deal with it as quickly as we can. But sometimes, there may be a delay due to parts availability or some other reason.

If that happens, rather than keeping you guessing, we’ll update you in line with the following service levels (or pay you compensation if we don’t):

a. We will contact you within 3 working days of you reporting a maintenance issue to us. If we fail to do that, we will pay you £10 per day for each and every day (including weekends and bank holidays) that we fail to contact you after the 3rd working day.
b. If, after contacting you, we do not contact you again at least every three working days to update you on the progress of your issue, we will pay you £10 per day for each and every day (including weekends and bank holidays) that we do not contact you within 3 days following the last contact.
c. If the reported issue remains unresolved after 20 working days, we will assess the situation and if there has not been satisfactory progress on our part, we will pay you £10 per day thereafter until it is resolved.

Of course, you’d rather get the issue sorted than receive compensation – and quite frankly, paying out compensation is the last thing that we want to do. 

But if we fail to treat you with the respect that you deserve, then we only have ourselves to blame. 

At Letability, we don’t just ‘talk the talk’, we also ‘walk the walk’.

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3. Help to Settle in

When you move into a new home, informing the authorities and utility suppliers that you have moved can be a pain in the proverbial! 

Finding the number, making the call, getting it answered! You have better things to do, don’t you?

Well, at Letability, we have teamed up with Tenant Shop to take care of these notifications so that you don’t have to.

And if you agree, we can also ask Tenant Shop to contact you directly to help you in selecting the best providers for things like broadband, energy and even removal firms!

Tenant Shop have been in the business for 10 years and quite often, they can get you a better deal that you would otherwise get. 

Anything to make your life easier!

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4. Referral Fees are Yours

If we get referral fees as a result of you being a Letability tenant, you get to choose what will happen to them. 

For example, if you use one of our carefully selected partners to help you choose products or services for your new home, any referral fees that we get can be paid directly to you or you can choose to donate them directly to our chosen charity, Shelter*.

The same offer applies to referral fees generated from the Deposit Replacement Insurance offered by Reposit*

At Letability, we do not rely on sneaky referral fees to boost our profits. So when you ask us for a recommendation, you can be sure that we’ll have your best interests at heart – not our own.

Now, isn’t that refreshing? 

*Referral fees will be paid each quarter except for those received from Reposit where special rules apply. Payments directly to yourself will be subject to a deduction of VAT prior to payment as required by HMRC but if you choose to donate to Shelter instead, Shelter will get the full 100%.

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5. Help with your next move

One of the greatest headaches you’ll face as a tenant is when you come to move.

If you are choosing to rent again, you’ll have to find a deposit for your new home before the deposit on your current home is returned to you. And this can often result in unnecessary pressure on your cashflow.

Well, at Letability, we understand this so if your new home is also managed by us, you won’t have to pay the full deposit on your new home until your old deposit has been returned – you’ll only have to pay any difference.

And even if your new home is not with us, we’ll still work hard to get you deposit returned just as fast as we can! 

At Letability, we’ll always treat you well – even if you are leaving us.

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6. Help to stay with us

At Letability, we want your tenancy experience to be the best that you’ve ever had. So good in fact, we hope that you’ll never want to leave!

But sometimes – whether it be a job move or an addition to the family – you’ll need to seek out pastures new and that’s where we may be able to help.

So, if you want to move to a new home but it’s not managed by Letability, let us know and we will contact the landlord on your behalf to ask if they’ll move the management to us*.

That way, you can continue to be treated the Letability way and enjoy all the benefits that you’ve become used to.

*This also applies if you are not yet a Letability tenant.

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Still have questions?  Our FAQs section has a lot of answers but if you are still stuck, get in touch and we’ll get straight back to you.

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